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Hi. I have a Epson Workforce Pro WF-3720 and I order a multipack for that machine. but I receive for Epson 702XL-4pack # 152-246-ST4PACK. But my printer do not recognise the ink magenta. what is the solution?

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It could be either a bad chip on the cartridge or cartridge not installed properly otherwise might be a case of firmware issues if updated in recent days.

You can email us at support with your order# and also please do mention if you had any recent firmware update on your printer which is NOT recommended in order to use the remanufactured cartridges from any supplier in the market. For more info you can refer to this link below:

http://inklibrary.com/index.php?qa=624&qa_1=can-i-downgrade-the-firmware-on-my-epson-wf-3720

is it just one Magenta that is not working or have you only tried just  the Magenta cartridge?

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