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We apologize to any customer who has a delayed parcel. We strive to have our parcels shipped and delivered to customers on time or ahead of time, and do our best to ensure that this occurs. We typically have a very high order accuracy and on-time delivery record, but we are always striving to do better. We value your feedback and hope to continue to improve on our service. 

Unfortunately, from time to time, we make mistakes, and we apologize if our mistakes have affected you. We were busier than usual these holidays, and although that is no excuse, it did result in a few delayed parcels. It didn't help that parts of the country had severe weather-related delivery impacts, and that our major carrier (UPS) was hit with a major backlog as well.  Whether it was our fault, the weather, or a delivery carrier delay that caused an inconvenience to you or your business, we are sincerely sorry and can only promise that we will do our best to make it right and use this as a learning opportunity to improve on our future service to you, our valued customer.

Please accept as a token of our apology, a $5 off coupon on your next purchase (no restrictions).  In order to avail of this offer, please enter coupon at checkout: HOLIDAY14
(valid through 02/28/2014)

Thank you for your understanding and for giving us an opportunity to continue to earn your business.

Update: Jan 6, 2013
Many parts of the US are experiencing weather related delays on delivery due to new storms and unavoidable weather conditions. This is true in many parts of the country including the mid-west and eastern parts of the country, including severe winter weather related delays in Illinois, Indiana, Michigan, and Ohio in which UPS is unable to make certain deliveries until the weather permits.  Our shipping carriers have contingency plans in place to minimize service disruptions and are committed to moving shipments to their final destinations as quickly as possible while balancing priorities of customer service and employee safety, and are making every effort to deliver to all areas as conditions safely permit.

Thank you for your understanding.

 

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